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Internet Standing
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Grievance

Raise a grievance

Internet Standing publishes ratings that people write about media outlets, journalists and creators. Those ratings are opinion, and they are sometimes about people who would rather not be rated. This page is how you object.

Acknowledged within 24 hours · resolved within 15 days

Who to contact

A named Grievance Officer has not yet been appointed. Until one is, grievances are read and actioned by the operator of this site, to the same deadlines set out below, at grievance@web-jury.com. We would rather say this plainly than print a name that is not real.

What to send

So that we can act rather than write back asking, please include: a link to the exact page or rating, what specifically is wrong with it, and how to reach you. If you are writing on someone's behalf, say whose.

The deadlines we work to

These are the timings set by India's Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. We apply them to everyone, not only to complainants in India.

What happensWithin
We acknowledge your grievance24 hours
We resolve it and tell you what we did15 days
We act on a court order or an order from an authorised government agency36 hours
We act on a complaint about non-consensual intimate imagery or impersonation24 hours
We provide information to an authorised agency72 hours
We retain removed content and its records180 days

What we will and will not do

We will remove content that is unlawful, that breaks our community guidelines, or that a court or an authorised agency orders us to remove.

We will not remove a rating because its subject disagrees with it. A crowd rating is an opinion held by the people who filed it, computed by a published formula, and a platform that deleted opinions on request would not be a record of anything. If you are the subject, you can claim your page and respond on the record, which we think answers the complaint better than a deletion would.

Other routes

Copyright complaints go to legal@web-jury.com. Requests about your own personal data go to privacy@web-jury.com and are covered by our privacy policy. Everything else goes to support@web-jury.com.

Question this page doesn’t answer?Contact the team